Digital Chirrup
Medallia

Medallia

Customer and employee experience platform with real-time feedback analytics.

1. Overview

Medallia is an enterprise-grade platform for capturing, analyzing, and acting on customer and employee experience data in real time. Founded in 2001, Medallia serves large organizations across industries by gathering feedback from multiple channels and transforming it into actionable insights. Its AI-driven engine helps identify experience trends, sentiment, and drivers of satisfaction. Medallia is ideal for UX researchers, product teams, and customer experience professionals who need deep analytics and scalable feedback solutions.

2. Key Features

  • Multi-channel feedback collection: Capture input from web, mobile, email, call centers, and in-app.

  • Real-time analytics: Monitor sentiment and trends with AI-driven dashboards.

  • Text and speech analytics: Analyze open-ended responses and voice data with natural language processing.

  • Journey orchestration: Trigger personalized responses based on user behavior and feedback.

  • Case management: Track and resolve individual feedback cases across teams.

  • Role-based dashboards: Tailor insights for specific departments, roles, or regions.

  • Integrations with CRM & CX tools: Connect with platforms like Salesforce and ServiceNow.

  • Survey builder: Create customizable surveys without writing code.

  • Mobile app access: View and act on feedback from anywhere.

  • AI-powered action intelligence: Recommend actions to improve user and customer experience.

3. Type / Platform / Pricing / Integrations

  • Type:
    UX Research, Analytics & Insights, User Testing, Workflow Boosters
    Medallia supports enterprise-level experience management workflows, combining feedback collection, real-time analytics, and decision-making tools.

  • Platform:
    Web, Mobile
    Accessible via web-based dashboards and mobile apps for real-time alerts and monitoring.

  • Pricing:
    Medallia offers custom enterprise pricing based on features, users, and volume.
    ✅ No Free Plan or Free Trial publicly available

  • Integrations:
    • CRM & Support: Salesforce, ServiceNow, Zendesk
    • Productivity & Collaboration: Slack, Microsoft Teams
    • Analytics: Adobe Analytics, Tableau
    • Automation: Zapier
    • API Available: REST API for custom integrations

4. Best For

  • UX researchers analyzing multi-channel customer feedback

  • Enterprises tracking employee experience metrics

  • Product teams identifying satisfaction drivers

  • Support teams managing real-time alerts and escalations

<h2>Customer and employee experience platform with real-time feedback analytics.</h2><hr><h3><strong>1. Overview</strong></h3><p>Medallia is an enterprise-grade platform for capturing, analyzing, and acting on customer and employee experience data in real time. Founded in 2001, Medallia serves large organizations across industries by gathering feedback from multiple channels and transforming it into actionable insights. Its AI-driven engine helps identify experience trends, sentiment, and drivers of satisfaction. Medallia is ideal for UX researchers, product teams, and customer experience professionals who need deep analytics and scalable feedback solutions.</p><hr><h3><strong>2. Key Features</strong></h3><ul><li><p><strong>Multi-channel feedback collection</strong>: Capture input from web, mobile, email, call centers, and in-app.</p></li><li><p><strong>Real-time analytics</strong>: Monitor sentiment and trends with AI-driven dashboards.</p></li><li><p><strong>Text and speech analytics</strong>: Analyze open-ended responses and voice data with natural language processing.</p></li><li><p><strong>Journey orchestration</strong>: Trigger personalized responses based on user behavior and feedback.</p></li><li><p><strong>Case management</strong>: Track and resolve individual feedback cases across teams.</p></li><li><p><strong>Role-based dashboards</strong>: Tailor insights for specific departments, roles, or regions.</p></li><li><p><strong>Integrations with CRM &amp; CX tools</strong>: Connect with platforms like Salesforce and ServiceNow.</p></li><li><p><strong>Survey builder</strong>: Create customizable surveys without writing code.</p></li><li><p><strong>Mobile app access</strong>: View and act on feedback from anywhere.</p></li><li><p><strong>AI-powered action intelligence</strong>: Recommend actions to improve user and customer experience.</p></li></ul><hr><h3><strong>3. Type / Platform / Pricing / Integrations</strong></h3><ul><li><p><strong>Type:</strong><br><code>UX Research</code>, <code>Analytics &amp; Insights</code>, <code>User Testing</code>, <code>Workflow Boosters</code><br>Medallia supports enterprise-level experience management workflows, combining feedback collection, real-time analytics, and decision-making tools.</p></li><li><p><strong>Platform:</strong><br><code>Web</code>, <code>Mobile</code><br>Accessible via web-based dashboards and mobile apps for real-time alerts and monitoring.</p></li><li><p><strong>Pricing:</strong><br>Medallia offers <strong>custom enterprise pricing</strong> based on features, users, and volume.<br>✅ No <strong>Free Plan</strong> or <strong>Free Trial</strong> publicly available</p></li><li><p><strong>Integrations:</strong><br>• <strong>CRM &amp; Support</strong>: Salesforce, ServiceNow, Zendesk<br>• <strong>Productivity &amp; Collaboration</strong>: Slack, Microsoft Teams<br>• <strong>Analytics</strong>: Adobe Analytics, Tableau<br>• <strong>Automation</strong>: Zapier<br>• <strong>API Available</strong>: REST API for custom integrations</p></li></ul><hr><h3><strong>4. Best For</strong></h3><ul><li><p>UX researchers analyzing multi-channel customer feedback</p></li><li><p>Enterprises tracking employee experience metrics</p></li><li><p>Product teams identifying satisfaction drivers</p></li><li><p>Support teams managing real-time alerts and escalations</p></li></ul><hr>